The brand you buy from is the seller. We run the platform and process the payment. You can cancel before dispatch, or before a booking window opens. Most physical goods can be returned within 7 days of delivery, and an approved refund always goes back to the way you paid.
1Who you are buying from
INFLX is operated by Omnara India Private Limited (CIN U63120AP2026PTC125275), with its registered office at Door No. 10-40, Middeladon, Medarametla, Korisapadu, Bodduvaripalem, Ongole, Prakasam – 523212, Andhra Pradesh, India. When you buy a product, book a slot or pre-book something here, the brand is the seller — not us. The brand owns the stock, sets the price, writes the description and is responsible for delivering what it promised.
We operate the platform the listing appears on, process your payment through our payment partner, and help when something goes wrong. We do not manufacture, inspect or store the goods. This policy takes effect on 1 August 2026 and should be read with our Terms of Use.
Your contract for the goods or the service is with the brand. Your refund still comes back through us, because that is how the money reached the brand. So raise the problem with us — you do not have to chase the brand yourself.
2Cancelling an order or a booking
You can cancel an order at any time before the brand marks it as dispatched. Open the order and choose Cancel. The refund is raised straight away and you do not have to give a reason. Once an order is dispatched it can no longer be cancelled — refuse the delivery, or raise a return using the steps below.
For bookings, slots and pre-bookings, the cancellation window is set by the brand and shown to you before you pay. You can cancel free of charge before that window opens. Inside the window, the terms the brand published apply. If the brand cancels, does not turn up, or cannot fulfil a pre-booking, you get the full amount back.
A booking you did not attend and did not cancel is treated as used. We will not charge you a cancellation fee unless we are ourselves charged an equivalent amount, and if that happens the amount and the reason are shown to you before you confirm.
3What you can and cannot return
You have 7 days from delivery to return an eligible product. The same window applies across INFLX, so you never have to check what it is for a particular item. To be returnable, an item normally has to come back unused, in its original packaging, with any tags and accessories it arrived with.
These generally cannot be returned once they are yours:
- Perishable goods — food, drink, flowers, anything with a short shelf life.
- Made-to-order goods — furniture built to your measurements, tailored clothing, bespoke work of any kind.
- Personalised items — anything engraved, monogrammed or printed with your name or your design.
- Services already used — a haircut done, a meal eaten, a session attended, a car already driven.
- Goods that cannot be resold for hygiene reasons, such as innerwear and swimwear, once the seal is broken.
- Anything marked non-returnable on the product page before you paid for it.
None of that applies if the item arrived damaged, defective or incomplete, or is not what the listing described. In that case you can return it whatever category it falls in, and you do not pay to send it back.
4How to raise a return or refund request
Open the order in the INFLX app and ask to cancel or return it, or write to us at contact@inflx.in with your order number. Tell us what went wrong, and add photos if the item is damaged, defective or different from the listing — photos settle most claims in a single round.
We confirm your request and give you a reference for it, then take it up with the brand on your behalf. If a pickup is needed, we arrange it and tell you when to expect it.
We acknowledge a complaint within 24 hours and work to resolve it within 7 days, in line with applicable law.
5Common situations
Most requests fall into one of these. Where your case is not listed, raise it anyway and we will treat it on the same principles.
| What happened | What happens next |
|---|---|
| You cancelled before dispatch | Full refund, including any delivery charge |
| The item arrived damaged, defective or not as described | Full refund or a replacement, your choice, plus a free return pickup |
| Delivery is late | Cancel and take a full refund, or wait for it — your call |
| The brand cancelled your booking, or did not turn up | Full refund, raised as soon as the brand cancels |
| You cancelled a booking | Full refund before the cancellation window opens. Inside the window, the brand’s published terms apply |
| You changed your mind about a returnable item | Refund of the item price once it comes back in resaleable condition. Return shipping may be deducted |
| A pay-at-store deal was not honoured at the counter | Nothing was charged through us, so there is nothing for us to refund. We take it up with the brand and can pull the deal |
6How and when the money comes back
Every refund goes back to the payment method you used. We cannot send it somewhere else — not to a different card, not to another person’s account, not as cash. That is a rule of the payment system, not a preference of ours.
We raise the refund with our payment partner as soon as the request is approved, or as soon as a returned item is received and checked. How long it takes to appear after that depends on your bank, card issuer or UPI app, and that part is outside our control.
If you paid at the store counter, no money passed through INFLX, so there is nothing here for us to refund — anything owed comes from the brand directly, and we will help you ask for it. You can see the status of every refund on the order screen.
7If you are still not happy
Reply to us on the same request first. Most cases turn on one missing photo or a wrong address, and answering on the existing thread is quicker than starting again. If the answer still does not work for you, escalate to our Grievance Officer.
M Aveen, Founder Omnara India Private Limited, Door No. 10-40, Middeladon, Medarametla, Korisapadu, Bodduvaripalem, Ongole, Prakasam – 523212, Andhra Pradesh, India contact@inflx.in · +91 86394 48121
The full process is at Grievance Redressal. You can also take a consumer complaint to the consumer forums under the Consumer Protection Act 2019 — coming to us first does not take that right away. General questions go to contact@inflx.in or +91 86394 48121.