Tell us what went wrong using the form on this page. We acknowledge every complaint within 24 hours and resolve most within 7 days. Reports of intimate imagery or impersonation are acted on within 2 hours. If we get it wrong, you can escalate.
1Who handles complaints
Complaints about INFLX — about content on the platform, about an order or payment, or about how we handle your personal data — go to our Grievance Officer.
M Aveen, Founder Omnara India Private Limited, Door No. 10-40, Middeladon, Medarametla, Korisapadu, Bodduvaripalem, Ongole, Prakasam – 523212, Andhra Pradesh, India contact@inflx.in · +91 86394 48121
For everyday help that is not a complaint — an order that has not arrived, a question about a payout — customer care is usually faster: contact@inflx.in or +91 86394 48121.
2What we act on, and how fast
Different kinds of complaint run on different clocks, and we publish the real ones rather than a single comfortable average.
| Type of complaint | What we do |
|---|---|
| Any complaint | Acknowledged within 24 hours, with a reference number, and resolved within 7 days |
| Intimate images, or someone impersonating you | Treated as urgent and acted on within 2 hours |
| Other requests to remove content | Acted on quickly, and in any case within the timelines the law requires |
Where we remove content, we keep it and the records about it for as long as the law requires, so that it remains available to a court or an authority.
3What happens after you complain
- We acknowledge your complaint and give you a reference number. Keep it.
- We look at what you have told us and, where we need it, ask you for anything missing.
- We act — remove content, correct a record, process a refund, or explain why we are not doing what you asked.
- We tell you the outcome and the reason for it. A complaint that is refused is answered, not ignored.
We do not need you to prove your case to a legal standard before we act on an urgent report. For the two-hour categories we act first and ask questions afterwards.
4If you are not satisfied
You have two independent routes, and using one does not close the other.
| Route | When | How |
|---|---|---|
| Grievance Appellate Committee | If you disagree with our Grievance Officer’s decision, or we missed our deadline | Appeal within 30 days of our decision. The Committee is established by the Central Government, hears appeals online, and aims to decide within 30 days. Its orders bind us. |
| National Consumer Helpline | Any time, including before you contact us | Call 1915 or use consumerhelpline.gov.in, run by the Department of Consumer Affairs. |
Nothing on this page limits any right you have to approach a consumer forum or a court.
5Complaints about your personal data
If your complaint is about personal data — you want a copy of what we hold, a correction, or erasure — say so and we will route it accordingly. See the Privacy Policy for what those rights cover, and Delete My Account if you simply want your account gone.
6Raise a complaint
Use the form below. It puts your complaint into the shape we need to act on it quickly, and shows you the deadline your category runs on before you send it.
Raise a complaint
Fill this in and we will have everything we need to act. You do not need an INFLX account to complain, and you can complain on behalf of someone else.
⚡ Priority — Acted on within 2 hours
Preview what will be sent
Subject: Grievance — Intimate imagery, nudity or sexual content showing me Category: Intimate imagery, nudity or sexual content showing me Name: — Email or mobile for reply: — Where on INFLX this is (link, screen, order or campaign reference): — What happened: — What I am asking INFLX to do: — — Submitted from inflx.in/legal/grievance
We record every complaint against a reference number and tell you what that number is when we acknowledge it. Keep it — you will need it if you escalate.