Ask us to delete your INFLX account by email, by phone, or through the form on this site — you do not need the app, and you do not need to be signed in. Deletion is permanent. We erase your profile and activity, and keep only the financial records the law requires us to keep.
1Before you delete
Deletion cannot be undone, and some things are much harder to sort out afterwards. Please check these first.
- Withdraw any balance. Money left in a wallet is not automatically paid out when an account is deleted.
- Let pending orders finish. Deleting mid-order removes your ability to track it, return it or claim a refund.
- Close out anything live. Commission still inside the return window, and campaigns still running, follow the campaign rather than the account.
2How to delete your account
| If you | Do this |
|---|---|
| By email — the quickest route | Write to contact@inflx.in from the email address on your account, or from any address quoting the mobile number you registered with. Put Delete my account in the subject line. |
| By phone | Call or message +91 86394 48121 and tell us you want your account deleted. |
| Through the complaint form | Use the form at inflx.in/legal/grievance and choose the personal data option. It works without signing in. |
If you cannot sign in at all, email contact@inflx.in with the mobile number you used to register. We will verify your identity another way rather than turning you away.
3What is deleted and what is kept
We erase everything we can, and keep only what the law requires. We do not keep a shadow copy for our own use.
| Data | What happens |
|---|---|
| Your profile, addresses and saved preferences | Deleted |
| Your content, storefront and listings | Removed from the platform |
| Notification settings and device details | Deleted |
| Payment card details | We never held these — they sit with our payment partner. |
| Bank or UPI payout details | Deleted once no payout is outstanding |
| Orders, invoices, commission and payout records | Retained, because tax and company law requires us to keep financial records. They are kept for that purpose only. |
4How long it takes
Deletion started in the app takes effect straight away for sign-in, and we complete it across our systems within a reasonable period after that. A request sent by email is acknowledged within 24 hours and actioned once we have verified who you are.
If something blocks deletion — an open dispute, a pending payout, an unfulfilled order — we tell you what it is and what has to happen first, rather than silently doing nothing.
5If you want less than full deletion
Deleting the account is the biggest hammer available, and it is often not what someone actually wants.
- To correct something wrong on your profile, edit it in the app — no request needed.
- To stop notifications, turn them off in Settings rather than deleting the account.
- To get a copy of your data, or to have specific information corrected or erased, ask via Grievance Redressal.